At LivePrintSetup, we take customer satisfaction seriously. While we aim to deliver reliable and smooth printer setup and support services, we understand that sometimes things may not go as planned. That’s why we offer a straightforward return and refund policy — no complicated terms, just fair resolutions.

We believe in transparency, fast communication, and honest support. If you’re not satisfied with our digital services, you may be eligible for a refund based on the conditions mentioned below.

Eligibility for Refunds

We currently offer refunds on paid remote setup services, consultations, and driver support packages in the following cases:

• The service was not delivered as promised.

• The issue remained unresolved even after proper troubleshooting.

• You were charged mistakenly or for the wrong service.

• Our team confirmed that your system or printer is incompatible with the requested service.

Note: Refunds are not applicable for downloadable content (e.g., drivers, PDFs, tools) once they have been accessed or downloaded.

Cases Where Refunds Are Not Applicable:

• If you change your mind after the service is completed.

• If you provided incorrect system or printer information.

• If the issue was resolved, but you are dissatisfied without a valid reason.

• If third-party issues (e.g., unstable internet, firewall restrictions) blocked us from assisting.

How to Request a Refund?

To initiate a refund request, please follow these steps:

1. Send an email to info@liveprintsetup.com with the subject line: Refund Request – [Your Order ID]
2. Include your name, contact number, a detailed description of the issue, and proof (screenshots, chat/email record).
3. Our team will verify the issue and respond within 2–3 business days.

If approved, the refund will be processed back to your original payment method within 5–7 business days.

Need Help or Clarification?

If you’re unsure whether you’re eligible or need help with the process, just email us or use our Live Chat option. We’re here to assist you with integrity and fairness.

At LivePrintSetup, your trust matters. We’ll always try to solve your issue first, but if that’s not possible, we’ll be fair about the rest.